FAQs

Frequently Asked Questions

Shipping

Q: Do you ship internationally?
A: We currently ship across Canada and the United States. Standard shipping is $4.99, and orders over $130 ship free!

Q: How long does shipping take?
A: Most orders arrive within 5-10 business days, depending on your location.

Returns & Refunds

Q: What is your return policy?
A: You can return most items within 30 days of delivery. Items must be unused and in original packaging. See our Refund and Returns Policy for full details.

Orders & Payment

Q: How can I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. We accept Visa, Mastercard, American Express, and PayPal.

Q: Is my payment information secure?
A: Absolutely. We use SSL-encrypted checkout through Stripe and PayPal. We never store your credit card details on our servers.

Account

Q: Do I need an account to order?
A: You can check out as a guest, but creating an account lets you track orders, save wishlists, and reorder easily.

Q: How do I track my order?
A: Visit our Order Tracking page with your order number and billing email.

Products

Q: Are your baby products safety-tested?
A: Yes — all baby products in our store meet Canadian safety standards and are free from harmful chemicals.

Q: Are your pet products safe for all breeds?
A: We provide size and breed recommendations on each product page. If you’re unsure, contact us and we’ll help you choose.